CRM for DACH Companies

Your customers expect
instant answers.
Even at night.

An AI chatbot that answers exclusively based on your own content – no fabrications, no hallucinations, no loss of control. GDPR compliant, on all channels, and live in less than two weeks.

🔒 GDPR Compliant 📚 RAG Technology 🧑‍💼 Human Takeover ⚡ 5 Days to Go Live
98.3% Resolution Rate
🤖
Grid CRM
Online – 24/7
🤖
Hi! I'm the AI assistant for [Your Company]. How can I help you?
K
What services do you offer?
🤖
Great! We offer [Your Services]. May I ask what specific solution you're looking for? That way I can help more effectively. 😊
K
How quickly can I book an appointment?
How It Works

From Your Content to
the Right AI Answer in 3 Seconds

1

Upload Content

PDFs, websites, FAQs, product descriptions – we load everything into the knowledge base.

2

Train AI

The chatbot is trained on your content and answers exclusively based on your own documents, knowledge, and brand voice.

3

Test & Fine tune

Together we test all edge cases, define escalation rules, and optimize responses.

4

Go Live & Monitor

Deploy on your website or WhatsApp. Continuous monitoring and monthly optimization.

RAG Technology

Why Our Chatbot
Doesn't Hallucinate

The core is RAG – Retrieval Augmented Generation. That means: before the model answers, it searches your own knowledge base. It doesn't invent anything. It doesn't combine anything from the internet. It answers exclusively based on what you've given it. That's the difference between a GPT wrapper and a real enterprise system.

Documents: PDFs, Word, Excel, CSVs
Websites automatically crawled and kept current
Answers only with verified information
Honestly says when it doesn't know something
Source citations included on request
📚 Knowledge Base
📄 Product Catalog.pdf ✓ learned
🌐 yourshop.com/faq ✓ learned
📋 Price List 2026.xlsx ✓ learned
📧 Support Responses.docx ✓ learned
Question Asked Knowledge Base Searched Precise Answer
Human Takeover

AI Prepares.
Your Team Decides.

With offers, contracts, complaints, and sensitive topics, human in the loop kicks in. The system automatically escalates to your team – without the customer noticing a break in the conversation. Full AI efficiency. Full human control.

Escalation rules freely configurable
Real time notification of your team
Complete conversation history passed over
Seamless transition – no restart needed
Outside business hours: callback request
🤖 Chatbot
I recognize this is a more complex inquiry. Let me connect you with an expert...
👤 Handover Triggered
Conversation transferred · Kevin was notified · Wait time: <2 Min
👤 Kevin
Hi! I've taken over your conversation. I see it's about [Topic] – I can help directly!
Analytics

What Do Your Customers
Really Want From You?

Your chatbot is also your most important market research tool. You see in real time which questions are asked, where customers hesitate, and what really drives them – without a single survey. These insights are gold for your marketing, sales, and product development.

Most common questions automatically identified
Drop off points in conversation flow
Customer satisfaction score
Exportable reports (PDF, CSV)
94%
Resolution Rate
2.8s
Avg Response Time
1.248
Conversations/Month
4.8★
Customer Satisfaction
Use Cases

Your Chatbot. Your Industry.
Your Language.

Not a cookie cutter bot that fits everyone and really works for no one. We build every chatbot from scratch for your specific business – E Commerce, Services, Consulting, Trades, or B2B.

🛒

E Commerce & Retail

Product advice, order status, returns – automated.

  • Provide product recommendations
  • Check order status
  • Guide return process
  • Automate cross selling
💼

Consulting & Coaching

Qualify leads and book appointments – around the clock.

  • Initial contact & qualification
  • Automate appointment booking
  • Explain services
  • Send follow ups
🏠

Real Estate & Finance

Property inquiries, viewing appointments, and initial consultations.

  • Handle property inquiries
  • Coordinate viewings
  • Document GDPR compliant
  • Lead pre qualification
🏥

Health & Wellness

Appointment bookings, FAQ answers, and initial triage.

  • 24/7 appointment booking
  • Answer common questions
  • Patient pre registration
  • Manage waitlists
🔧

Trades & Services

Sort inquiries, prepare quotes, schedule appointments.

  • Pre filter service requests
  • Prioritize emergencies
  • Prepare cost estimates
  • Check customer status
🎓

Education & Online Courses

Convert prospects and support participants.

  • Automate course consultation
  • Guide enrollment process
  • Support during courses
  • Upselling & cross selling
Channels

One System.
Everywhere Your Customers Are.

Website, WhatsApp, Instagram, Email – your customers choose the channel, your chatbot responds consistently everywhere. One system you set up once and runs without your effort.

🌐
Website
Directly on your WordPress, Shopify, or custom website as a chatbot widget
📱
WhatsApp
Via official WhatsApp Business API – GDPR compliant and without ban risk
📸
Instagram
Automatically answer direct messages and qualify leads in DMs
💬
Facebook Messenger
Automatic responses to messenger inquiries on your Facebook page
Get Started

Your CRM.
Live in 5–14 Days.

Book a free strategy call. We analyze your business, define use cases, and create a concrete offer for you – no waiting.

🤖
Grid AI Assistant
Online
👋 Questions about the CRM? I'm happy to help!